When you submit your question, our staff will forward it to the appropriate Customs Specialist, who will attempt to respond within two business days.

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The advice service provided will cover only questions of a general, non specific nature. The advice given is for educational purposes only and should not be used for, or relied upon, for actual customs procedures such as customs filings and/or documentation. For any specific questions relating to customs documentation and filing, and other customs procedures, our Customs Consultant will contact you and advise you on other possible approaches to solving your problems. MSR/EDI shall not be held responsible for any direct or indirect losses due to the use or misuse of the information from this page or any advice received from our "Advice" line. By using this service, you acknowledge that you are not relying on the service for any actual customs procedures and that you will accept this disclaimer and acknowledge your full understanding and agreement that you will not hold MSR/EDI responsible for any action you take due to any direct or indirect use of this Web site, the materials presented herein, or the advice provided.


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